SSO Certificate Expired to account - Need a direct login

Daniel Tentsof

• July 26, 2024 04:06

Hello, 

Not sure where to lodge this, but our SSO certificate in Azure expired and we cannot log into Moodle.

As we have taken this system over from a previous owner, we were not provided any non-SSO credentials to log in with.

What is the best way to get this sorted?

1

• Official comment

  

  Cristian Duque

  • July 26, 2024 14:18

  Hi Daniel, thank you for your message.

  We would probably need to identify in your organization the person who can access the Azure system and generate new credentials there. You may need to get in touch with their support team.

  Our support team will be happy to help you. Please verify that you are an authorized contact for your account, or please ask the person to do so.

  If this is making you unable to use your Open LMS site, please set the ticket as an incident so it gets the highest priority.

  Let us know if there's anything else we can do to support you!

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