Service Catalog Launch & Support Portal Changes

- Coming Soon - 

The Open LMS Service Catalog and Zendesk Support Portal Updates

We are thrilled to announce the upcoming launch of our new Service Catalog, coupled with significant enhancements to our Zendesk Support Portal, scheduled to go live in March 2024. These changes are designed to elevate the client support experience and provide a more streamlined ticket creation experience.

What to Expect:

1. Comprehensive Service Catalog: Our new Service Catalog will offer a comprehensive listing of all available services, categorized for easy navigation. 

2. New Forms: We have revamped the layout of our Zendesk Support Portal with the addition of new ticketing forms to our support system, aimed at streamlining the ticket creation process. These new forms will provide clients with more tailored options when submitting tickets, ensuring faster and more accurate ticket routing and resolution.

3. New Fields: We are introducing new ticketing fields, designed to enhance the ticket creation process. These additional fields will enable clients to provide more detailed and specific information when submitting tickets, facilitating a more comprehensive understanding of the support request and ultimately leading to quicker and more effective issue resolution.

How You Can Prepare:

1. Stay Informed: Keep an eye out for further announcements and updates leading up to the launch date. We will provide detailed information on how to navigate the new portal and take advantage of its features.

2. Prepare Your Team: If you manage a team of users who rely on our support services, be sure to familiarize them with the upcoming changes. Training sessions and resources will be available to help onboard your team to the new portal.

We are excited about the launch of the Open LMS Service Catalog and enhancements coming to our Zendesk Support Portal in March 2024. These changes represent our ongoing commitment to providing you with best-in-class support and service. We look forward to delivering an even better support experience and continuing to exceed your expectations.

Stay tuned for more updates, and thank you for choosing us as your trusted LMS.